4. The release of information (ROI) processing unit is expected to respond to routine requests for information within five (5) working days of receipt. Work measurement data collected for one month reveals the following: Total routine requests received: 200 Requests responded to in 6 days: 100 Requests responded to in 2 days: 100 What is the average turnaround time for routine requests in the ROI unit? What is the performance variance from the standard of 5 days?
Added by Cory L.
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This is done by adding up all the days it took to respond to the requests and dividing by the total number of requests. So, for the 100 requests that were responded to in 6 days, that's a total of 600 days. For the 100 requests that were responded to in 2 days, Show more…
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