A ChatBot/ voicebot converses with the user to guide the user to solve the issue himself/herself in a Do-It-Yourself (DIY) mode. This kind of automation solution is known as: - Self-service based helpdesk automation - Self-heal based helpdesk automation - Assisted solution based helpdesk automation - None of the above
Added by Jennifer Q.
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The solution involves a ChatBot or voicebot that converses with the user to guide them in solving an issue on their own, in a DIY mode. Show more…
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