A Marina has a docking facility where one boat at a time can stop for
gas and servicing. Assume that arrivals follow a Poisson probability
distribution, with a mean of 5 boats per hour, and that service times
follow an exponential probability distribution, with a mean of 7 boats
per hour.
a. Compute the operating characteristics of the customer
waiting line.
b. If you were the manager of the Marina, would you be
satisfied with the service level your system will be
providing? Why or why not?