00:01
Okay, so we've got, john is working for an agency to try and promote diversity and inclusiveness in the workplace.
00:08
And his colleague, michelle, is saying she can no longer work with a chinese client, hung, because he is, according to her, he is rude and dismissive towards her and refused to participate in the activities.
00:22
But when john speaks to hung about it, it turns out that hung doesn't really understand michelle's strong australian accent.
00:28
And he's also got learning and concentration difficulties which make him easily irritable.
00:32
So the first question says what protective factors does hung have in this situation? a protective factor is some capacity, so some social, family, other like biological, psychological, factor or attribute, which helps mitigate bad things, basically.
01:14
Badness.
01:17
And so here for john, the protect, sorry, here for hung, the protective factors are that he's, so one is that he's got john looking out for him...