Create a mind map to outline the possible divisions of a large IT department. Start with a circle labeled IT Department, draw lines outward from the circle, and label these lines with common IT divisions. Next, add notes identifying the responsibilities of these divisions.Create a mind map to list the common tiers or levels of support provided by IT departments. List the knowledge and/or experience level required by technicians at each level.Create two separate mind maps to list the skills required by successful help desk technicians. Use one to list the common technical or hard skills and use the second mind map to list the soft skills.List as many of the steps in a typical incident process as you can remember. After youve listed them, place them in order from the beginning of an incident until the end