"DEWA is the first government organization to launch Rammas, a virtual assistant, to serve customers and answer their inquiries in both Arabic and English around the clock. Rammas is designed to simulate a live agent to assist different types of DEWA customers while continuing to learn and understand their needs based on their inquiries. It offers transactional and informational services and provides two ways of interaction: menu selection or direct questions. Rammas is available to respond to customers instantly on DEWA's smart app (iOS and Android platforms), DEWA's website, Amazon's Alexa, and Google Assistant. Rammas is also available on DEWA's social media channels like Facebook and WhatsApp.
Project identification: Clear and detailed description of the project, the problem in question, its strategic relevance, its economic and/or social justification, etc."