Employees at crispy cones check cones left in the basket to...

Employees at Crispy Cones check cones left in the basket to make sure they are not stale and can still be used. The cones can't be sold if they're out for more than thirty minutes. What would you call a point on the service blueprint where the cones were stale? Tangible Task error Failure point Variability

Cycle time = 1/Process Capacity = 1/0.2 = 5 min (c) (2 points) What is the theoretical flow time of the process? Theoretical Flow Time = 2+5+3+1 = 11 min (d) (5 points) Suppose that we want to increase the process capacity. For each of the following options, determine the new process capacity and bottleneck(s). (i) Replace the fan with a new one that can cool the cookies in 2 minutes. (2 points) Capacity of fan increases to ½ = 0.5 orders/min. However, oven is still the bottleneck and the process capacity remains at 0.2 orders/min. (ii) Add a second oven to the bake task. (3 points) With a second oven (added in parallel), capacity of the ovens increases to 2/5 = 0.4 orders/min. Therefore, the bottleneck shifts and the new bottlenecks are Bob and the fan, and process capacity is 0.333 orders/min.

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