Freya is a manager at a fast-food restaurant. She's noticed that her employee Cameron has clocked in about ten minutes late for his last four shifts. Because she is afraid that her frustration will come across strongly in person, Freya takes a few minutes to craft a professional email reminding him of the company policy on punctuality. In this example, Freya is using which strategy to competently communicate her emotions? expressing emotions asynchronously purposefully postponing conversations using I-language validating what the other person is feeling
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She is not using I-language or validating what the other person is feeling as she is not in a conversation with Cameron. Show more…
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