how the framework Plan-Do-Study-Act (PDSA) can improve client-centered care for the improving client satisfaction.
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care? Patient-centered care is a key element of high-quality care (Bau, et al, 2019). Reference: Bau, I., Logan, R. A., Dezii, C., Rosof, B., Fernandez, A., Paasche-Orlow, M. K., & Wong, W. F. (2019). Patient-centered, integrated health care quality measures could improve health literacy, language access, and cultural competence. NAM Perspectives. Discussion Paper. https://doi.org/10.31478/201902a Evidence-based medicine shows that an outcome is patient-centered if care is meaningful and valuable to the patient. Access and continuity, care management, and coordination are key functions of patient-centered medical homes. Patient-centered care happens if the care provider does all the treatment, tests, and prescriptions the patient wants done. Making the health care facility look like an upscale hotel or spa makes it patient-centric under the Patient-Centered Medical Home (PCMH) standards.
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