00:01
Okay, so we have this situation here, and we are the case manager, and we have a client that is expressing concerns with his psychiatrist, or about his psychiatrist, and he doesn't believe that he's getting the proper care.
00:18
So this is the first time you've met with this client, but you, the case manager and the psychiatrist, have a difference in opinions on how to help the client.
00:30
You believe the patient should be hospitalized and the psychiatrist feels differently.
00:37
What do you do? first off, let's say what the main function of a case manager is.
00:43
So the main function of a case manager is to make a balance between the client and their health goals.
00:50
So you talk to the psychiatrist and the client about the client's concerns.
01:02
So as the case manager, your main goal is to investigate the client's concerns.
01:43
Now, by doing this, you can research the psychiatrist's past work, and you can look at client reviews, and this may illuminate whether the client has a valid concern or not.
02:19
So you would go from there...