Question

Instructions: The following is a description of ordering flowers and gifts through FlowerGift4u: The client uses his computer to go to the FlowerGift4u website and enter his postcode. Based on the postcode entered, the FlowerGift4u web server searches the florist master file and returns a list of florists within a ten-kilometre radius, along with the shop opening hours. The client then selects a florist by clicking on its hyperlinked name, with the FlowerGift4u web server then retrieving an e-catalogue of the gift items available from the gift data file. If the client wishes to order a gift basket and food, he is able to choose the arrangement he prefers and then click on the picture to view the list of items included in the gift basket and food. This was introduced as a result of concern for people who would want to know the items included in the gift basket and food although web usage data indicates only 10 per cent of clients use this feature. The client then enters the quantities for the gift items that he wishes to order and the website calculates the order total. If the order details on the screen meets the client’s requirements, the client clicks on the ‘My order is correct’ button and is required to login using his account name and password (new client can create an account). Account login details are verified against the client master data. Account details are used for delivery address details and client contact regarding orders, as well as for marketing by FlowerGift4u. The client details are held by the FlowerGift4u web server, which is located in Kuala Lumpur office. Once the client is logged in, the full details of the order, the amount and delivery details are shown on the screen. The client reviews these details and if they are correct, he enters his payment details and click on the ‘Accept order’ button — client has to pay by credit card. Once the credit card has been approved the order is electronically sent to the chosen florist and saved in the orders received file. When an order is received by a florist’s computer, it is automatically printed out and forwarded to the designer for arrangement and preparation of the gift (i.e. flowers, plants, gift basket and food, etc.). When the gift is ready, the printed order and the gift are gathered by the driver and delivered to the client. The client is required to sign the order and return it to the driver, who checks that the form has been signed and then returns to the florist shop and files the signed order in the orders dispatched file. At the end of the week the signed order forms are summarised by the manager, who prepares a summary online order report. A summary report includes the total number of orders, total ringgit value of orders and comments on any ordering issues encountered (e.g. wrong items or disputes over amounts billed). A copy of the summary report and the signed client orders are sent to the payment coordinator at FlowerGift4u. Once the payment coordinator has matched the signed orders with those on the FlowerGift4u system, the coordinator receives a report from the web server based on orders for that florist that are yet to be paid, with the matching done using a pre-generated order number that is created when the client confirms his order. The form is then signed and sent to accounting department for payment.

Instructions:

The following is a description of ordering flowers and gifts through FlowerGift4u:

The client uses his computer to go to the FlowerGift4u website and enter his postcode. Based on the postcode entered, the FlowerGift4u web server searches the florist master file and returns a list of florists within a ten-kilometre radius, along with the shop opening hours. The client then selects a florist by clicking on its hyperlinked name, with the FlowerGift4u web server then retrieving an e-catalogue of the gift items available from the gift data file. If the client wishes to order a gift basket and food, he is able to choose the arrangement he prefers and then click on the picture to view the list of items included in the gift basket and food. This was introduced as a result of concern for people who would want to know the items included in the gift basket and food although web usage data indicates only 10 per cent of clients use this feature.

The client then enters the quantities for the gift items that he wishes to order and the website calculates the order total. If the order details on the screen meets the client’s requirements, the client clicks on the ‘My order is correct’ button and is required to login using his account name and password (new client can create an account). Account login details are verified against the client master data. Account details are used for delivery address details and client contact regarding orders, as well as for marketing by FlowerGift4u. The client details are held by the FlowerGift4u web server, which is located in Kuala Lumpur office.

Once the client is logged in, the full details of the order, the amount and delivery details are shown on the screen. The client reviews these details and if they are correct, he enters his payment details and click on the ‘Accept order’ button — client has to pay by credit card. Once the credit card has been approved the order is electronically sent to the chosen florist and saved in the orders received file.

When an order is received by a florist’s computer, it is automatically printed out and forwarded to the designer for arrangement and preparation of the gift (i.e. flowers, plants, gift basket and food, etc.). When the gift is ready, the printed order and the gift are gathered by the driver and delivered to the client. The client is required to sign the order and return it to the driver, who checks that the form has been signed and then returns to the florist shop and files the signed order in the orders dispatched file.

At the end of the week the signed order forms are summarised by the manager, who prepares a summary online order report. A summary report includes the total number of orders, total ringgit value of orders and comments on any ordering issues encountered (e.g. wrong items or disputes over amounts billed). A copy of the summary report and the signed client orders are sent to the payment coordinator at FlowerGift4u. Once the payment coordinator has matched the signed orders with those on the FlowerGift4u system, the coordinator receives a report from the web server based on orders for that florist that are yet to be paid, with the matching done using a pre-generated order number that is created when the client confirms his order. The form is then signed and sent to accounting department for payment.

Instructions:

The following is a description of ordering flowers and gifts through FlowerGift4u:

The client uses his computer to go to the FlowerGift4u website and enter his postcode. Based on the postcode entered, the FlowerGift4u web server searches the florist master file and returns a list of florists within a ten-kilometre radius, along with the shop opening hours. The client then selects a florist by clicking on its hyperlinked name, with the FlowerGift4u web server then retrieving an e-catalogue of the gift items available from the gift data file. If the client wishes to order a gift basket and food, he is able to choose the arrangement he prefers and then click on the picture to view the list of items included in the gift basket and food. This was introduced as a result of concern for people who would want to know the items included in the gift basket and food although web usage data indicates only 10 per cent of clients use this feature.

The client then enters the quantities for the gift items that he wishes to order and the website calculates the order total. If the order details on the screen meets the client’s requirements, the client clicks on the ‘My order is correct’ button and is required to login using his account name and password (new client can create an account). Account login details are verified against the client master data. Account details are used for delivery address details and client contact regarding orders, as well as for marketing by FlowerGift4u. The client details are held by the FlowerGift4u web server, which is located in Kuala Lumpur office.

Once the client is logged in, the full details of the order, the amount and delivery details are shown on the screen. The client reviews these details and if they are correct, he enters his payment details and click on the ‘Accept order’ button — client has to pay by credit card. Once the credit card has been approved the order is electronically sent to the chosen florist and saved in the orders received file.

When an order is received by a florist’s computer, it is automatically printed out and forwarded to the designer for arrangement and preparation of the gift (i.e. flowers, plants, gift basket and food, etc.). When the gift is ready, the printed order and the gift are gathered by the driver and delivered to the client. The client is required to sign the order and return it to the driver, who checks that the form has been signed and then returns to the florist shop and files the signed order in the orders dispatched file.

At the end of the week the signed order forms are summarised by the manager, who prepares a summary online order report. A summary report includes the total number of orders, total ringgit value of orders and comments on any ordering issues encountered (e.g. wrong items or disputes over amounts billed). A copy of the summary report and the signed client orders are sent to the payment coordinator at FlowerGift4u. Once the payment coordinator has matched the signed orders with those on the FlowerGift4u system, the coordinator receives a report from the web server based on orders for that florist that are yet to be paid, with the matching done using a pre-generated order number that is created when the client confirms his order. The form is then signed and sent to accounting department for payment.

Added by Javier T.

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