Joan Rivers is the HIM director for Ballinger Memorial Hospital. Records are purged for destruction quarterly. The HIM staff has been working for several days pulling records, and they are now boxed and ready to go. They use an outside destruction company. The destruction company workers just arrived to collect the records and load them into the truck. Just as they prepare to leave, the HIM director heads out the door to stop them. Why do you think she stopped them from leaving with the medical records?