Ora rides the bus to work and often sees the same people time after time. One morning, Ora greets a passenger who usually greets her back and chats with her if they sit together. This morning, however, the woman says nothing and stares out the window when Ora sits beside her. Ora immediately wonders if something bad has happened that has caused her acquaintance’s unusual behavior. Ora has engaged in a(n) _____.
frames
scripts
heuristics
attributions