The members of a team you are leading have very specific responsibilities that do not overlap. Occasionally a team member is pulled away briefly to handle other company functions, delaying your team's work because that team member's tasks cannot be completed. Your team members have in the past expressed reservations about being cross-trained on each other's responsibilities. What would you do? Use temporary workers to fill in for team members when they are pulled away to handle other company functions. Attempt to set more flexible deadlines for your team's projects so that delays can be accommodated. Implement a program to train the team across job responsibilities, indicating that the needs of the team outweigh team member's reservations. Work with management to create an incentive program that would promote cross-training across job responsibilities. Explain to your team the benefits for both the group and their own careers of building a diverse range of job skills.
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