QUESTION NO 3: Process Modelling
a. Draw a Business Process Management Diagram using BPMN 2.0 notation for an appointment at a dental clinic where a patient calls the receptionist to schedule. Include the following minimum guidelines (you can do more if needed):
- Create 3 Pools: Patient, Receptionist/Cashier, and Dentist.
- Create Processes under each pool with tasks, activities, and subprocesses.
- Create lanes as required.
- Add Message Flow to connect the Lanes and Pools.
- Add Message and Timer notations where required.
- Use Appropriate Gateways for decision making.
b. Provide a BPMN 2.0 for any 2 of the given below (follow the bullet points mentioned in a):
- Order-to-Cash: Quote to Order.
- Procure-to-Pay: Application to Approval.
- Issue-to-Resolution.
You can enhance the example scenario if required.