Tatjana is a resident with COPD. Today she seems much more anxious than normal. You are constantly answering her call light for small requests like opening the drapes two more inches or moving her tissue box over to the right side of her bed. You find it difficult to answer the call light and still care for other residents. a) Why is Tatjana asking you for these unnecessary items? b) How should you therapeutically speak with Tatjana to prevent constant call light requests? c) What do you think might be wrong with Tatjana?