00:01
If you think that your bill is wrong, you should first complain to the better business bureau, contact the local credit bureau and inform it of the billing error, call the creditor to discuss the error, contact your attorney to settle the matter, or contact your state consumer protection agency.
00:32
Out of these ones, the one that you should do is to contact the creditor to discuss the error.
00:55
All of the other options are doing too much right out of the gate.
00:58
You want to make an effort to resolve this.
01:01
If you believe that there is an error in your bill, then you should contact that place of business, speak to some a supervisor or someone in management and discuss what you believe the problem is and hopefully get it corrected.
01:14
And that is your starting point is to try to resolve the matter before because our first choice contacting or complaining to the better business bureau or then our second choice contacting the local credit bureau and informing it of the billing error.
01:29
And our last choice is contacting your attorney to settle the matter or contacting your state consumer protection agency...