00:01
Usa airlines uses the following performance measures, and we're going to classify each of the performance measures below in the most likely balanced scorecard perspective it relates to.
00:14
We have customer internal process, innovation, and growth, or financial.
00:20
So one, we have cash flow from operations.
00:23
So we could see that's definitely going to be financial because that has to do with company finances.
00:28
Number of reports of mishandled or lost baggage.
00:35
So this most like it would be internal process because this has to do with our processes that we could potentially improve on.
00:45
Percentage of on -time departures.
00:52
So we're looking at a percentage here and it has to do with our internal processes because it's showing us how efficient our organization is running.
01:09
On -time flight percentage.
01:12
So this would also be internal processes.
01:16
Internal processes.
01:19
So arguably, three and four could also be innovation and growth because this information can also give us the opportunity to improve.
01:28
So that could be another possibility.
01:34
So number five, percentage of ground crew trained.
01:38
So this has to do with human capital and training.
01:42
So it would fit under either internal processes or innovation and growth because we need to know to what extent is our crew trained in order to see how we can improve that number...