00:01
Okay, so in this short clip between nancy and ayn, we want to find out what processes are taking place here.
00:12
We're looking at the communication process.
00:16
So the first one that we need to find out is the speech that ayn gives.
00:23
Okay, so we're looking at ayn's speech.
00:30
Okay, so basically what does this entail? so, anne speech is basically, it is not feedback and definitely not a channel.
00:43
But what it is, is a message.
00:46
Okay.
00:47
So the speech that ayn gives is actually a message.
00:53
Now, the second part of the question looks at the thought.
00:58
So we are looking at nancy's thoughts.
01:05
Okay, so nancy is thinking after the speech before expressing herself, so she thinks this customer really doesn't like off foot...