Question

Using the COMTA 6-step Trouble Shooting to solve the following problem Assignee: Open Raised by: Blake Chaudhary, Sales Inventory Analyst Category: Network Connectivity Issue Priority: High Message: I need to access my sales projections on the shared drive. I could access them yesterday afternoon, no problem. My boss is really leaning on me to get those figures in and he needs access right away. Follow-Up from Help Desk Associate Jen: When I had Blake do an IPCONFIG for me, he read his IP address as 169.254.2.8. The network address for his unit is 10.20.30.x. I am not sure why it is different. What do you think is going on? CompTIA 6-Step Troubleshooting Process: 1. Identify the problem. 2. Establish a theory of probable cause. 3. Evaluate the theory to determine the actual cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes. I

          Using the COMTA 6-step Trouble Shooting to solve the following problem
Assignee: Open
Raised by: Blake Chaudhary, Sales Inventory Analyst
Category: Network Connectivity Issue
Priority: High
Message:
I need to access my sales projections on the shared drive. I could access them yesterday afternoon, no
problem. My boss is really leaning on me to get those figures in and he needs access right away.
Follow-Up from Help Desk Associate Jen:
When I had Blake do an IPCONFIG for me, he read his IP address as 169.254.2.8. The network address
for his unit is 10.20.30.x. I am not sure why it is different. What do you think is going on?
CompTIA 6-Step Troubleshooting Process:
1. Identify the problem.
2. Establish a theory of probable cause.
3. Evaluate the theory to determine the actual cause.
4. Establish a plan of action to resolve the problem and
implement the solution.
5. Verify full system functionality and if applicable implement
preventative measures.
6. Document findings, actions, and outcomes.
I

Using the COMTA 6-step Trouble Shooting to solve the following problem
Assignee: Open
Raised by: Blake Chaudhary, Sales Inventory Analyst
Category: Network Connectivity Issue
Priority: High
Message:
I need to access my sales projections on the shared drive. I could access them yesterday afternoon, no
problem. My boss is really leaning on me to get those figures in and he needs access right away.
Follow-Up from Help Desk Associate Jen:
When I had Blake do an IPCONFIG for me, he read his IP address as 169.254.2.8. The network address
for his unit is 10.20.30.x. I am not sure why it is different. What do you think is going on?
CompTIA 6-Step Troubleshooting Process:
1. Identify the problem.
2. Establish a theory of probable cause.
3. Evaluate the theory to determine the actual cause.
4. Establish a plan of action to resolve the problem and
implement the solution.
5. Verify full system functionality and if applicable implement
preventative measures.
6. Document findings, actions, and outcomes.
I

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