00:01
So what personal role can be taken to promote the civility in healthcare? so first of all, a personal role individual can take to promote the civility, like modeling, respectful community.
00:28
So speak and interact with patients, colleagues, and staff with kindness, patience, and empathy.
00:40
So we can call this modeling, respectful communication.
01:02
Interact with, in general, interact with individual in a community with kindness, patients, and empathy.
01:34
So you used to active listening to understand other people's perspective and also respond thoughtfully.
01:40
So basically, the idea is being respectful.
01:46
Others, such as addressing conflict constructively.
02:10
So when the agreement arise, make sure that you approach people calmly and professionally.
02:18
So work towards solution rather than escalation.
02:44
So the goal is resolution.
02:46
Solve the problem...