Which framework contains 37 key IT processes and identifies and measures key performance indicators, with the aim of enabling continuous improvement to processes and technology?O A. COBIT C. TILO D. ISO 20000 B. SEI CMMI
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- COBIT: A framework for IT governance and management, known for defining IT processes and performance metrics. - TILO: Not a widely recognized IT framework related to processes and KPIs. - ISO 20000: An international standard for IT service management, Show more…
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Manage business processes by using IS frameworks
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a. One of the three fundamental business objectives for information is Reliability, Objectivity, Integrity. b. Some of the key questions managers ask in order to address unusual events, failures, or errors resulting from data being processed do not include: Who is responsible for the review of user access? What is the process used to monitor the successful completion of job processing? What are the types of jobs scheduled? Which reports are reviewed, and what notification systems and mechanisms are currently in place? c. The criteria mentioned in the book for approving changes does not include: Cumulative effect of all proposed changes, State of the production environment, Amount of changes pending implementation, Resource availability. d. As an IT audit, a common objective within the data processing area would be to determine whether IS operations support the adequate scheduling, execution, monitoring, and continuity of systems, programs, and processes to ensure the complete, accurate, and valid processing and recording of financial transactions. True/False. e. In a data center audit program, administration of IT activities normally includes all of the following except: Reviewing systems planning documentation and the fiscal budget, Reviewing the organization chart, Determining if written policies and procedures exist, Determining if short-range planning is maintained by IS management. f. Which of the following does not belong to the supplier selection process? Request for Proposal, Evaluation and Selection, Request for Information, Request from Vendors. g. When working with emergency changes, which of the following would represent the highest risk? Emergency change introduces performance problems, Changes are approved after they are implemented, Unauthorized changes are made, Lack of analysis. h. The programmers of the new system have proposed two different IS designs. The evaluation of these alternatives is most likely to be part of which SDLC phase? System Analysis and Requirements, System Design, Operations and Maintenance, Implementation. i. Per NIST, the process of software configuration management also generates a software configuration management plan. Which of the following is not one of the activities in forming such a plan? Archive, retrieval, and release, Prioritization of software configuration changes, Identification of software configuration items, Configuration status accounting.
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