00:03
Here are the possible reasons why dot may be feeling uneasy.
00:12
Dot feeling uneasy.
00:16
There are the possible reasons.
00:19
She may not be familiar with you or the community support worker role.
00:25
May not be familiar with community support worker role.
00:40
Worker role.
00:41
Second, may be concerned about her independence and ability to live in her own home.
00:48
Concerned about the independence and ability to live in her own home.
01:03
Then may have negative experience with other people in past.
01:08
May have negative experience with other in past.
01:23
Then may be feeling overwhelmed or anxious about the changes.
01:28
May be feeling overwhelmed and anxious about the changes.
01:45
Here are the three strategies for communicating with dot in a way that respects her culture.
01:53
Three strategies to communicate with dot.
02:02
First is introduce yourself and explain your role in a way that is respectful of her culture.
02:13
Introduce yourself and explain your role in a way that is respectful of her culture.
02:27
Be patient and allow her time to warm up to you.
02:41
Be patient and allow her time to warm up to you.
02:52
Be mindful of body language...