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IT Essentials: PC Hardware and Software Labs and Study Guide

Patrick Regan

Chapter 4

Basics of Preventive Maintenance and Troubleshooting - all with Video Answers

Educators

Chapter Questions

Problem 1

You need to add a second hard drive and add more memory to a computer. What should you do first?
A. Back up all the data.
B. Determine the amount of RAM that is in the system.
C. Run scandisk on the current hard drive.
D. Flash the BIOS with the newest version.

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Problem 2

You decide to do some preventive maintenance on a computer system, including blowing out dust and dirt. When you perform the preventive maintenance, what should you also be doing? (Choose all that apply.)
A. Make sure the system has the newest security patches.
B. Replace all the cables.
C. Check for visual defects.
D. Replace the CMOS battery.
E. Check the conditions of the environment, such as space around the case for air flow and dripping water.

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Problem 3

When the memory test is completed onscreen, you get one short beep. What is the problem?
A. There is a memory failure.
B. There is a video card failure.
C. There is a loose cable.
D. There is no problem.

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Problem 4

You have a system that has one short beep with nothing on the screen. What is most likely the problem?
A. There is a faulty processor.
B. There is a video card failure.
C. There is a loose cable.
D. There is no problem.

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Problem 5

You have been called to an office where a computer is not functioning properly. After they tell you the problem, what is the first thing you should do in troubleshooting the problem?
A. Gather data from the customer.
B. Verify the obvious issues.
C. Isolate the problem.
D. Eliminate possibilities.
E. Document your findings and solutions.

James Kiss
James Kiss
Numerade Educator
02:50

Problem 6

When you gather information, what are some of the best questions to ask? (Choose all that apply.)
A. Can you show me the problem?
B. Is the computer still under warranty?
C. Has any new software been installed recently?
D. Where did you buy your computer?
E. Have any other changes been made to the computer recently?
F. Was the system running fine before?

Caroline Jones
Caroline Jones
Numerade Educator
00:51

Problem 7

After you gather information from the customer, what are the next two things you should try?
A. Verify the obvious issues.
B. Gather information from the computer.
C. Evaluate the problem and implement the solution.
D. Test the solution.
E. Try quick solutions.

Ernest Castorena
Ernest Castorena
Numerade Educator

Problem 8

What should you use to gather information from the computer? (Choose all that apply.)
A. Windows Event Viewer.
B. Device Manager.
C. Listen for beep codes or look for error messages on the screen.
D. Run diagnostic software.
E. Connect to the Internet and look for problems concerning the make and model of the computer in question.

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Problem 9

You are troubleshooting a computer problem but cannot figure out the cause. How can you reduce the possibility of redundant effort by another technician?
A. Isolate the problem.
B. Verify the problem and solution.
C. Document activities and outcomes of the repair steps.
D. Verify the obvious issues.

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Problem 10

You are called into an office where the user complains that the monitor is blank. Of these answers, which of the following will you not do?
A. Determine whether the monitor is on.
B. Determine whether the computer is on.
C. Determine whether the contrast and brightness is turned down.
D. Determine the type of computer it is.
E. Determine whether there is a light on the monitor to indicate if it is on.

James Kiss
James Kiss
Numerade Educator
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Problem 11

You have a computer that has been turned on, but the monitor is blank and none of the fans are spinning. What is the most likely cause of the problem?
A. The computer is unplugged.
B. The monitor is off.
C. The power supply is bad.
D. The processor is bad.

James Kiss
James Kiss
Numerade Educator

Problem 12

Which of the following can cause a computer to reboot often? (Choose all that apply.)
A. An overheating processor
B. A power outage
C. Bad $\mathrm{AC}$ power
D. A software upgrade
E. A RAM upgrade

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Problem 13

You have a client that often shows the incorrect date and time when the computer is first turned on. Which of the following should fix the problem?
A. Replace the BIOS chip.
B. Replace the CMOS battery.
C. Replace the hard drive.
D. Reinstall Windows.

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04:09

Problem 14

You connected to a Cisco device using a cable that connects to your serial port. When you go into Windows Device Manager, you do not see the serial port. What is most likely the problem?
A. You have a faulty serial cable.
B. You need to enable the serial port in the BIOS setup program.
C. You need to reboot the Cisco device.
D. You need to detect hardware devices in Windows.
E. You need to reinstall Windows.

Kris Bright
Kris Bright
Numerade Educator