Chapter Questions
What are the eight key traits associated with leadership that summarize the four main theories?
Briefly explain what a managerial grid is.
Explain Hersey and Blanchard's situational leadership styles and the two key behaviors associated with it.
What is the purpose of a charismatic leader's enthusiasm and self-confidence?
Differentiate between transactional and transformational leaders and between charismatic and visionary leaders.
What are the five sources of a leader's power?
Do you think most managers in real life use a contingency approach to increase their leadership effectiveness? Explain.
Do the followers make a difference in whether a leader is effective? Discuss.
Define leader and leadership and explain why managers should be leaders.
What issues do today's leaders face?
What do you think? Is it ethical for a leader to go undercover in his or her organization? Why or why not?
What ethical issues could arise? How could managers deal with those issues?
What do you think about Buckley's statement that leaders and managers differ? Do you agree? Why or why not?
What leadership models/theories/issues do you see in this case? List and describe.
Take each of the six leadership attributes that the company feels is important. Explain what you think each one involves. Then discuss how those attributes might be developed and measured.
What did this case teach you about leadership?
Describe the leadership lessons you think Starbucks Leadership Lab provided store managers.
What role do you think an organization's culture plays in how its leaders lead? Relate this to the story told above.
Using the behavioral theories as a guideline, what do you think would be more important to a Starbucks store manager: focus on task, focus on people, or both? Explain.
How might a Starbucks store manager use situational leadership theory? Path-goal theory? Transformational leadership?