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Integral Logistics Management: Operations and Supply Chain Management Within and Across Companies,

Paul Schönsleben, Steven R. Schmid, Bo O. Jacobson

Chapter 8

ERP and SCM Software - all with Video Answers

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Chapter Questions

Problem 1

Factors That Influence People's Acceptance of ERP Software

Look again at Figure 8.3.2.1 and recall the three main areas that have an influence on a person's acceptance of ERP software. Please describe for each area the factors that have the greatest effect on acceptance. If you are a practitioner or a consultant, does your personal experience match the findings presented in Figure 8.3.2.1? Please discuss this with your colleagues.

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Problem 2

Standard or Company-Specific Software

Today, ERP standard packages like mySAPTM or J.D. Edwards' are used to support of planning \& control activities by IT. However, a lot of companyspecific software is still being produced in this field. Can you explain why?

Hint for finding the answer: Ask people in companies using company-specific software about this issue and compare their responses to the arguments given in Sections 8.1.2 and 8.2.6.

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Problem 3

Software for Transcorporate Planning \& Control

Figure 8.2.4.1 illustrated the SCM software concept and some of the tasks it performs. In this exercise, you will examine this concept further and look at some success factors.

How do you evaluate the claim of some SCM software salespeople that SCM software at last solves the problems that ERP could not handle, such as:
a. Taking into account capacity constraints when creating production schedules. (Hint: Compare especially the planning principles of processororiented and variant-oriented concepts.)
b. Finding the correct solution. (Hint: Look very carefully at the structure of Figure 8.2.4.1)
c. Finding best solutions rapidly (real-time planning).

Finally, consider the more general question that is raised in Section 8.3.1, which discussed possibilities and limitations of the IT support of planning \& control:
d. What are the real reasons for the success of SCM software implementations?

Taylor Jordan
Taylor Jordan
Numerade Educator