Business Communication: Process & Product

Mary Ellen Guffey; Dana Loewy

Chapter 3 Intercultural Communication - all with Video Answers

Educators

Chapter Questions

03:00

Problem 1

When we travel or work abroad, we tend to be perceived not so much as individuals but as members of racial, ethnic, or national groups. For example, when visiting Europe, Americans can expect to be questioned on U. S. foreign policy, military actions, and economic influence. How can you ensure that you function as an effective ambassador of your country when working and traveling overseas?

Crystal Wang

Numerade Educator

02:39

Problem 2

A stereotype is an oversimplified perception of a behavioral pattern or characteristic applied to entire groups. For example, the Swiss are hardworking, efficient, and neat; Germans are formal, reserved, and blunt; Americans are loud, friendly, and impatient; Canadians are polite, trusting, and tolerant; Asians are gracious, humble, and inscrutable. In what way are such stereotypes harmless or harmful?

Alexa Moschella

Numerade Educator

03:58

Problem 3

It is quite natural to favor one's own country over a foreign one. To what extent can ethnocentrism be considered a normal reaction, and when could it become destructive and unproductive? Provide examples to support your answer.

Md.Daniyal Arshad

Numerade Educator

03:20

Problem 4

Some economists and management scholars argue that statements such as diversity is an economic asset or diversity is a new strategic imperative are unproved and perhaps unprovable assertions. Should social responsibility or market forces determine whether an organization strives to create a diverse workforce? Why?

Crystal Wang

Numerade Educator

04:14

Problem 5

Ethical Issue: You know that it's not acceptable to make ethnic jokes, least of all in the workplace, but a colleague of yours keeps invoking the worst ethnic and racial stereotypes. How do you respond? Do you remain silent and change the subject, or do you speak up? What other options do you have in dealing with such a coworker? Consider whether your answer would change if the offender were your boss.

Jennifer Stoner

Numerade Educator