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Leadership Today: Practices for Personal and Professional Performance

Joan Marques, Satinder Dhiman

Chapter 11

Leadership and Empathy - all with Video Answers

Educators


Chapter Questions

03:05

Problem 1

Empathic leadership is still in the stage of development as a construct. How would it apply in the work of (a) a researcher, (b) a training practitioner, (c) a business leader?

Dagny Deutchman
Dagny Deutchman
Numerade Educator

Problem 2

What is the business case for empathic leadership? Discuss.

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Problem 3

Think and feel about the perspectives of other people in your class. Start with your closest friend, what are they feeling? What are they expecting from this class? Similarly, take on the perspective of the most highly motivated student in the class, and the most indifferent student. How about your least favorite fellow student? And your tutor?
Extend this exercise to people you encounter everyday but don't create connections with, the person you buy your coffee/tea from, an old person living in a care home, and the homeless person you pass by in the street. (To extend this exercise further, you can "shapeshift" into a homeless person for a few hours. What are people's reactions to you? How do you see the world from this perspective?)

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Problem 4

The main criticisms against empathy is that we are predisposed to empathize with those close to us and that empathy can be used to get into consumers heads and manipulate them. What would you do to address these issues in organizations?

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Problem 5

Discuss different ways in which empathic leadership can be developed. What should be the theoretical basis of empathic leadership development? What are the main risks?

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