Chapter Questions
How might the allocation of salary, bonuses, and other resources impact perceptions of trustworthiness? How can leaders communicate policies in ways that are perceived as consistent and fair?
What are some of the reasons why managers may appear untrustworthy despite doing their best to be consistent in their words and actions?
How can organizations encourage managers to act in a trusting manner, such as sharing sensitive information and empowering employees? What are some of the penalties or disincentives for delegating power and decision making?
How might leaders help rebuild followers' trust after it is broken? How might followers help rebuild leaders' trust after it is broken?
Do you agree that trust and mistrust are psychologically distinct processes? Why or why not? What are the implications for fostering trusting relationships between leaders and followers?