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Statistics for Marketing and Consumer Research

Mario Mazzocchi

Chapter 3

Primary Data Collection - all with Video Answers

Educators


Chapter Questions

03:15

Problem 1

Consider the following surveys and questionnaire items. Which administration method would you consider more appropriate in terms of (a) reduction of nonsampling error and (b) cost?
Survey objective/questionnaire item Administration method
Binge drinking during weekdays; over last month, how often did you have more than five drinks in one evening?
Lunch habits; where have you had lunch yesterday (canteen, restaurant, etc.)?
Taxes: how much did you earn last year?
Attitudes toward football; describe your feelings when you watch a football match
Customer satisfaction for train users; how satisfactory do you rate your last train trip?
Use of Internet at work; how many times did you check your personal e-mail this morning?
With a budget of $\$ 20,000$, you are asked to run a survey. Consider the following fixed costs, variable costs and response rates:
$$
\begin{array}{lrcc}
\hline \text { Survey type } & \text { Fixed cost } & \text { Cost per questionnaire } & \text { Response rate } \\
\hline \text { E-mail } & 1,000 & 0.50 & 10 \% \\
\text { CATI } & 10,000 & 10.00 & 50 \% \\
\text { Mail } & 100 & 1.00 & 1 \% \\
\text { Mall-intercept } & 2,000 & 15.00 & 40 \%
\end{array}
$$
a. Compute the expected number of valid responses for each of the administration types.
b. Your client pretends that you use mall-intercept on at least part of the sample and that the sample size should not be less than 700 . What is the most effective way to proceed with mixed administration methods?

Daniel Caproni
Daniel Caproni
Numerade Educator

Problem 2

Open the Trust data-set in SPSS.
a. Check the content of individual questions by looking at the LABEL and VALUES columns in the variable view
b. Compare responses on attitudes toward chicken as measured by $\mathrm{q} 9$, q10, q12a, q12d. Do responses look similar? How relevant are differences in the wording of questions?

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