Chapter Questions
According to More and Miller, first-line supervisors are:a. a nonintegral part of management.b. indirectly responsible for improving the quality of work life.c. an integral part of management.d. a necessary evil.
_____ is what most first-line supervisors deal with in the workplace. The greater the supervisor’sknowledge in this area, the greater the prospect that both individual and organizational goals will beattained.PaperworkSchedulingTask selectionHuman
If supervisors are successful in the performance of their duties,a. they will be promoted quickly.b. the organization will become more effective.c. they will play a minor role in responding to change that impacts the organization.d. they will receive additional training within 1 year after being promoted.
Transition from a line position to a first-line supervisor means that, administratively, supervisorsa. should distance themselves from officers.b. should not be involved in the decision-making process.c. must not become a part of management.d. usually head a given operation and become part of management.
Conversion to the position of first-line supervisora. presents little challenge.b. demands the ability to accept and adapt to change.c. should be accomplished with very little effort.d. may never be attained if the ecology of the organization is known.
Affective skills deal witha. emotions, agency goals, values.b. attitudes, interpretation, analysis.c. analysis, interpretation, resolution.d. emotions, values, attitudes.
Knowledge-based skills deal witha. emotions, agency goals, values.b. attitudes, interpretation, analysis.c. analysis, interpretation, resolution.d. emotions, values, attitudes.
Supervisors demonstrating knowledge-based skills willa. provide officers with appropriate administrative and technical support.b. possibly consider each officer's workload, but not as a priority.c. show an interest in seeing that their officers carry out assignments if time permits.d. implement departmental policy and procedures at all costs.
In order for supervisors to accomplish work through people, they musta. know the abilities and limitations of each employee.b. apply different standards for each employee.c. set standards higher than capabilities to build in challenges for employees.d. all of the above.
Supervisors demonstrating human skills shoulda. not discuss problems with subordinates.b. perform as professionals and set the standards for employees.c. order the officers to get counseling when problems arise.d. encourage peer pressure as a means of motivation.
The first-line supervisor is in the best position to conflicts between specialized police units by using conceptualization techniques.a. identify and assessb. assess and disciplinec. discipline and resolved. identify and resolve
When a new policy or general order is promulgated, the best way to react is toa. distribute the written policy to subordinates and refrain from any discussion.b. distribute the written policy and point out the weaknesses in the policy, so that the subordinates know the problems with implementation.c. distribute the policy and any positive or negative research that you have received on the change, so
First-line supervisors are at the fulcrum point between management and line operations, and therefore, musta. identify problem employees to upper management immediately.b. accomplish the tasks of interpreting rules, regulations and policies.c. insulate themselves from undue influence from above and below.d. find out about problems with subordinates first, so that discipline can be given and the supervisor will look favorable to upper management.
A failure by a subordinate to perform at acceptable levels must bea. confronted and resolved in favor of the organization.b. reviewed by the supervisor and then standards re-evaluated to fit the individual needs of the employee.c. resolved with discipline to set an example for the rest.d. ignored and the employee watched for improvement over time.
In order for officers to feel a part of the organization,a. they should be allowed to achieve individual needs even if agency needs are put on hold.b. satisfying organizational goals must be their focus.c. they should be included in the decision-making process across the board.d. job satisfaction should be accomplished by allowing officers to achieve individual needs while organizational needs are satisfied.
Progressive police agencies open the decision-making process toa. all employees.b. employees who are loyal to the administrators.c. employees who have first-hand knowledge and are allowed to study problems confronting the agency.d. first-line supervisors and above in rank structure.
The real byproduct of participative management is that ita. shifts the burden off top administrators.b. creates a work environment in which officers want to work.c. requires more supervisors to get the job done.d. requires an overhaul of human nature.
Successful accomplishment of tasks and goal attainment requiresa. no consideration given as to how the supervisor's actions affect the duties of others.b. coordination and cooperation between supervisors.c. a strict code of order giving and follow-up.d. that the supervisor report only to the chief to avoid miscommunication.
Successful dealings with peers requirea. management by discipline.b. information hoarding.c. independent problem solving.d. joint resolution of problems.
The authors stress that a positive method for discussion before implementation of a new policy is thea. end-of-shift briefing.b. beginning-of-shift briefing.c. conference setting.d. memorandum of understanding.