Chapter Questions
For an organization of choice select a process and discuss issues relating to quality improvements that could be implemented and explain how the quality improvements identified would impact upon supply chain profitability.
'Supply chain profitability is relatively a straightforward matter. Organizations may either lower cost and/or increase revenues.' Discuss.
'World-class organizations focus on time, quality, innovation and cost.' Discuss.
How can organizations lower their total cost of ownership?
What impact will lowering the TCO have on profitability in(a) the supply chain?(b) the customer?(c) supplier behaviours?
'Quality management is sometimes overengineered.' Discuss.
Why is it important to have quality standards and what are the implications of standards for supplying organizations?
Explain why statistical process control is an important concept for managing quality.
'Designing quality in and cost out is essential in competitive markets.' Discuss.
Explain what you understand by the term 'zero defects'.