Chapter Questions
What lessons can other companies in the grocery industry, or other "lean margin" industries, learn from the Wegmans experience in terms of motivating its workers?
Is innovation an important part of continued employee and customer satisfaction?
As an organization, what values and qualities do you think Wegmans looks for in an employee? How might this relate to employee motivation?
Was it surprising to learn that despite the fact that many of the jobs at Wegmans are tedious and low-paying, Wegmans still enjoys a low turnover rate? Explain why using at least two theories of motivation.