STEP-BY-STEP ANSWER:
Step 1: Define switching costs as expenses (financial, time, or effort) incurred when changing products or services.
Step 2: Illustrate how high switching costs deter consumers from moving to alternative products even if better options exist.
Step 3: Consider examples, such as the difficulty and expense involved in switching between software platforms.
Final Answer: By increasing the barriers to change, high switching costs can reduce market competition and limit consumer choice.