Started on Friday, January 19, 2018, 8:45 PM State Finished Completed on Monday, February 19, 2018, 3:31 AM Time taken 30 days 6 hours Grade Not yet graded Question 1 Complete Marked out of 1.00 Flag question Question text Identify each of the major functions of management. The major functions of management is to make decisions, formulate action plans and solve organizational problems. Feedback Most management courses teach four or five major functions: - Planning, Organizing, Directing/Leading and Controlling OR - Planning, Organizing, Staffing, Coordinating and Controlling Here is a brief description of each function: Planning - Defining goals and objectives and determining the best course of activities to achieve them. Organizing - allocating resources so plans can be carried out Leading - influencing others to behave in ways necessary to achieve organizational goals Controlling - regulating organizational activities Staffing - placing the right people in the right jobs; training, developing and evaluating them Coordinating - ensuring departments and individuals are on the same page through communication, supervision and direction. Question 2 Complete Marked out of 1.00
Flag question Question text What are the roles that need to be fulfilled at various levels in order to promote innovation? Senior management- makes long-term strategic decisions about products and services. Middle management - carries out programs and the senior management plans. Operational management - production and service workers. Actually produces the products and delivers the services. Feedback Three roles should be present to support innovation: champion, sponsor and orchestrator Idea champion - usually lower levels in organization; recognize problem and develop solution; this person has the energy to negotiate hurdles and speak for the idea. Sponsor - usually middle manager; recognizes significance, helps obtain funding, facilitates implementation; this person has the authority to provide funding and organizational resources and attention. Orchestrator - high-level manager; articulates need, provides funding, creates incentives, protects idea champions Question 3 Complete Marked out of 1.00 Flag question Question text What is a customer (client)? A customer (client) purchases or consumes the company's products and services.
Feedback A customer (client) is the recipient of products and services. Customers can be internal as well as external. In service and non-profit organizations, recipients are usually referred to as clients. Question 4 Complete Marked out of 1.00 Flag question Question text As a business environment becomes more uncertain, what actions might managers take to navigate the situation? When a business environment becomes more uncertain, management should become more innovative and flexible to the changes. Manages need to be agile to navigate through the changes. Feedback There are many correct answers. In general, in more uncertain environments, it is more necessary to