1-3 Assignment: Triple Bottom Line Industry Comparison
Joseph Devine QSO-321
Professor Tim Piniatoglou
May 8, 2021
Module One Assignment
As we begin to look at the phrase "triple bottom line," we must remember it refers to the
belief that companies should commit to focusing as much on social and environmental concerns
as they do on profits (Kenton, 2020). We start by exploring the many similarities between
integrating the triple bottom line (TBL) groundwork into both the service industry and the
manufacturing industry. Both industries can utilize the B Impact Assessment to determine their
TBL value. The B Impact Assessments is used to measure categories like workers, environment,
community, and governance. The service industry and manufacturing industries have a social
responsibility, and the outcome of the TBL value could influence the company's public
perception. Typically, a manufacturing company does not sell to the public directly. The results
could stop other companies from purchasing because of the poor perception it could be as.
As we review the triple bottom line framework and review the differences between the
service and manufacturing industry, we will notice a few. The manufacturing industry routinely
rates above their counterparts in the service industry on environment and governance and lower
in the community and employee categories. The main reason is that a service industry company
utilizes employees to provide service while the manufacturing industry produces products using
materials. If we look at the environment and governance area of the assessment, manufacturing
companies score higher. I feel this is because they must adhere to strict laws. Also, the
environment can be impacted as a result of production. In contrast, the service industry does not
produce products, so they do not have to follow the rules around manufacturing. As a result, the
employees have a vested interest and buy-in since they feel purpose.
If both companies utilized an ethical decision-making model as a compass guiding them
to positive outcomes, they would consider people, planet, or profit through the triple bottom line
framework. Both industries would see how their actions impact the community, employees, or
environment. A service business could utilize the strategy of measuring their waste and develop a
plan to scale it down. The company could start composting, using reusable items, and recycling
The company would show customers that this industry also cares about the environment and
want to make a difference
In contrast, a manufacturing company develops higher standards and has employees
engage in the community. Employee satisfaction is crucial and providing improved wages, better
benefits, and appreciation will hopefully help. Finally, if both industries involved in the
community do charity work and actively donate to causes, it will show how they want to do
good.
References:
Kenton, W. (October 10, 2020). Triple Bottom Line (TLB)
https://www.investopedia.com/terms/t/triple-bottom-line.asp
Soomo Learning. (2020). People, planet, and profit.
https://www.webtexts.com