In the healthcare organization the patient satisfaction is quality of care. Delaying in providing care is the evidence of poor customer service which could damage the reputation of the organization. Waiting for the long time makes the patient frustrated. Pre-registration by phone or online will help to reduce the waiting time of patients. Adequate staffing and equipment also will help to move the admission process faster.
Problem statement:
The process for admitting patients takes too long New Problem Statement:
To address the issue of taking long time for the process of admission for patients which cause the delay in quality care and poor patient satisfaction.
Objectives:
Prioritize the emergency and elective.
Identify the reason and step of admission that cause delaying process Identify the lack of staffs or equipment.
Research Questions:
What is the average staff -patient ratio?
Which part of admission is delaying the process?
How can create an easy way to make the admission process faster?
Reference:
Video Lecture: Chapter 3: The Broad Problem Area and Defining The Problem Statement (cc (2:10). (n.d.). Lecture.