COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Jason Riemer Date: 10/18/2023 PART 1: CUSTOMER EMAIL STEP 1: Review the scenario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line New delivery date and the refund Good afternoon Ms. Colon, I am reaching out to you regarding your shipment that is now three days late. We sincerely apologize for the delay in your shipment, and we are working diligently to resolve this issue. I wanted to let you know that I will be contacting accounts receivable today so they can issue a full refund for all delivery costs. You will not be charged for shipping on your new delivery. I will also be contacting our shipping department to have your new shipment expedited. You should be issued a refund for shipping no later than Tuesday and your order should be out the door no later than Wednesday. I will be sending you confirmation of both the refund for shipping and a tracking number for your new shipment. Please know your business is very important to us, and again, we are very sorry for the delay. Please don't hesitate to give me a call if you need anything. Respectfully,
Jason Riemer STEP 3: Review your message to ensure that: . It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed. · It emphasizes important points using style mechanics common in professional writing. · It uses professional language and tone appropriate for a response to an important customer. PART 2: COMMUNICATE A TIME-BASED TASK STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below. Goal Inform customer Email Renee Colon Inform relevant departments Contact Shipping Refund customer Ship replacement package Task Contact Accounts Receivable (AR) AR issues refund to customer AR does not charge for replacement AR send confirmation to customer Package is expedited Tracking info sent to customer Due Date Monday Monday (end of day) Monday (end of day) To do Tuesday Tuesday Tuesday Wednesday Wednesday Status To do To do To do To do To do To do To do
STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion. Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an