Final Project
Healthcare Admin Capstone
Capstone Component Final Submission
Professional Reflection
September 26, 2021
Carrie Ferrell
Southern New Hampshire University
Final Project
Capstone Component
Professional Reflection
I didn't stop in between my bachelor's and master's so at first, I worried that I was going
to burn out. I got my bachelor's degree from a different school and was going full time in
addition to working full time and raising two kids. It was hard but worth it. As soon as I finished.
I knew I wanted my master's but at a different school. One that was more supportive. My work
had an agreement for discounted rates at SNHU, so I studied up on the school and quickly
realized it was exactly what I was looking for. I immediately applied and was thrilled to be
accepted into the Health Care Administrator master's degree program. I began at half time status
because I had recently promoted into a more demanding position at work.
This program has a remarkable experience and journey for me. Part time was the right
way to go and I was immediately impressed by both the format and the professors I had. They
I was pleasantly surprised by how much I already knew from experience in the health care world
This helped to further my belief that I was in the right program. Of course, I also had challenges
as well. This program has helped to shape my skills and overall foundation as a healthcare
administrator. It has bolstered my confidence to handle myself as an administrator and to be able
to handle any challenges and issues I may face in my career. The self-learning and online
program have allowed me to develop discipline, organization, and time management skills that
are critical skills to possess in this field. This capstone course has allowed me to put these skills
to the test while shedding light on the overall impact and vision of this course and overall
program. The capstone has helped me to understand the skill sets that I now possess and to put
Final Project
them to use in a real and practical way. My experience completing this capstone was
challenging, fulfilling, and bittersweet all at the same time
The start of this final capstone project was rough as I was having trouble deciding what I
wanted to do. I was looking at something in my current organization and was having trouble
focusing on a topic. Too late, I realized I could have focused on claims billing and fraud although
that would have been hard to narrow down. Instead I focused on something closer to home and
my heart. This helped me choose increasing rural mental health care access. I choose a local
facility that has an almost nonexistent mental health provider services location. The capstone
helped me to realize that this is a nationwide problem that needs real world outside the box
thinking to help overcome. The program helped me understand the importance of the healthcare
administrator position