12/19/23, 10:58 AM OneNote Chapter 3: Managing Communications Friday, September 22, 2023 2:17 PM · Communication fundamentals: o Communication is the transfer of information and understanding from one person to another. It is a way of reaching others by transmitting ideas, facts, thoughts, feelings, and values. . When communication is effective, it provides a bridge of meaning between the two people so they can each share what they feel and know. · Communication always involves at least two people-a sender and a receiver. Communication is what the receiver understands, not what the sender says. · The importance of communication: o every act of communication influences the organization in some way o Communication helps accomplish all the basic management functions-planning, organizing, leading, and controlling-so that organizations can achieve their goals and meet their challenges. · Transparency: · open and candid communication is generally better than restricted communication. · Managers who are transparent are open, candid, clear, honest, and accessible. They accomplish this by sharing meaningful information on a timely basis with employees. o executive summary . which is a useful tool for communicating both to employees and to busy superiors. · provides concise highlights of a longer document or set of reports, often as an aid to rapid decision making · A major topic summed up in 1-2 pages. Provides the background information, problem statement, pros and cons, alternatives, and recommendations. · Two-way communication process: · A sender reaches a receiver with a message . Steps to the two-way process: . Develop an idea the sender wishes to transmit · encode (convert) the idea into suitable words, charts, or other symbols for transmission. o the sender determines the method of transmission so that the words and symbols may be organized in suitable fashion for the type of transmission. o Framing uses rich, colorful, carefully selected language to shape the perceptions of recipients. · sender of a communication attempts to frame an issue by placing it in a particular context, tone, or background to manage the meaning in the way it was intended. · transmit it by the method chosen, such as by memo, phone call, or personal visit. The sender also chooses a certain channel, such as bypassing or not bypassing a co-worker, and communicates with careful timing . Transmission allows another person to receive a message The initiative transfer to the receiver who in tunes receives the message . decode the message so it can be understood. The sender wants the receiver to understand the message exactly as it was sent. · Once the receiver has obtained and decoded a message, that person has the opportunity to accept or reject it o Acceptance, however, is a matter of choice and degree, such that the receiver has consider- able control over whether or not to embrace all the message or just parts of it. . The receiver then needs to use the information . When the receiver acknowledges the message and responds to the sender, feedback has occurred. Feedback completes the