CASE STUDY ANALYSIS MILESTONE FOUR
Case Study Analysis
Engstrom Auto Mirror Plant: Motivation in Good Times and Bad Times
Kimberley A. Woodward
Southern New Hampshire University
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CASE STUDY ANALYSIS MILESTONE FOUR
With my previous employments, I am going to focus on different organizational issues
that I encountered while working to preserve facilities from being closed due to bankruptcy.
These facilities were small residential assisted living and group homes. Many times, larger
corporations will by care facilities as part is a package deal and this was the case with the facility
that I'm going to discuss in this paper. The name of the facility will be known as Sunny Knoll.
Several organizational issues that came up were ineffective managers, a breakdown in
communication among all departments not only between staff and management. Specifically, at
Sunny Knoll lack of honesty, communication failures and staffing issues along with working
conditions of the first things that were on my agenda when the work on a full and helping me the
facility from bankruptcy and try to bring it back into compliance with state agencies.
Staffing issues were the high-priority and after holding several townhome
meetings and asking the employees what worked and what did not work, was the working
conditions. "employees that are more satisfied are less likely to think about quitting or
announce their intention to quit" (Newstrom, 2015, p.240). Employees were face with the
potential of losing their job knowing that the company wasn't bankruptcy protection and not
having clear concise on this communication from the current managers. At first, I was
brought in to try to consult and work with the Facility Director, the Director of Wellness, the
secretary and an agency floor nurse. With a company that is looking to save money any one
could see that this company was top-heavy. The managers and people in the above listed
positions put themselves at a higher level than the direct care staff. The direct care
employees trying their best to make suggestions and bring up legitimate complaints and it
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CASE STUDY ANALYSIS MILESTONE FOUR
fell on deaf ears. With employees' surveys that were anonymous that were given to me they
felt constant pressure, different messages from different people in management positions.
The attitude of the them against because added more pressure to the situation that needed to
be alleviated immediately. Many of the employees reported that all the things that they
needed to get done to take care of the residents properly along with additional duties
because of staff cutbacks made it nearly impossible to achieve the quality of care they felt
the residents deserved. As Newstrom (2015) stated "The idea of productivity does not
imply that one should produce more output; rather, it is a measure of how efficiently one
produces whatever output is desired. Consequently, better productivity is a valuable measure
of how well resources are used in society" (Newstrrom, 2015 p. 22) I found it quite
intriguing that when the Chie