Michael LaRosa Southern New Hampshire University OL-500 Human Behavior in Organization 7-2 Final Project Milestone Four: Workplace Analysis 02/29/2020
As evidenced in the Engstrom Auto Mirror Plant case study, there are many
organizational issues that can arise and cause a disruption in the business. Such issues can impact
the business in many ways such as lowering employee morale, higher than usual turnover, and a
decline in the organization's profits. Having worked in the banking and financial industry,
holding a number of different positions, most recently on the mortgage administration side of the
business, I can personally attest to the different organizational issues that can happen and how
detrimental they can be on the organization itself as well as the organization's employees. As I
have stated in my analysis of the case study of the Engstrom Auto Mirror Plant, I feel that these
organizational issues such as this are the result of a snowball starting with poor management that
works its way down the chain of command.
Having seen and personally been through different facets of corporate restructuring, I
have experienced such organizational issues firsthand. I am a Dedicated Lending Associate here
in New York City for one of the major banks in the United States. My job entails supporting one
high-producing Home Lending Officer with various tasks including entering the new
applications, communicating and collecting documentation from clients, and working with
Processing and Underwriting to ensure that loans get reviewed and to closing in a timely manner.
Officer whom I support. These issues can most certainly be attributed to human behavior. The
Home Lending Officer whom I support took it upon himself to tell me that because he isn't
projected to close $40 million dollars for this year, that the company would be taking me away
from him as his Assistant. This turned out to be further from the truth. Furthermore, he told our
Manager at the time, that he would rather work alone than with an Assistant. He consistently
complains that his files are taking too long to close and that I am making critical mistakes
Absolutely none of this is true as evidenced in my most recent performance review. I have also
been complemented by current and former clients I have worked with in addition to Processors
and Underwriters for my efficiency and ability to work as a team to get tasks done. Ultimately.
the Home Lending Officer whom I support was transferred to a new team under a new Manager.
He told me that if I wanted to join him on the new team, that I would have to begin commuting
into New York City and not work from home anymore. When I brought this to the attention of
my Manager, he told me that "he has absolutely no authority to make any ultimatums or
decisions of that sort". This particular Home Lending Officer is very nasty and disrespectful
which is something that I brought to the attention of Human Resources. I am currently in the
proces