OL 324 MILESTONE TWO OUTLINE -TOYOTA
OL 324 5-2: Final Project Milestone Two Outline
La Shaun Hilliard
Southern New Hampshire University
OL 324 MILESTONE TWO OUTLINE -TOYOTA
1. Company Background and History
a. Founded and established in 1937 by Sakichi Toyoda and its main business
activities are the production of motor vehicles and sales.
b. Sakichi Toyoda five main principles that he held himself and his employees by
were geared towards providing and producing a happy, conscious, positive work
environment. He wanted to provide an affordable, yet quality product to
consumers.
c. Known for having one of the best production systems in the world; it was studied
worldwide, it was known for having the "jidoka-automation with a human touch,
it's designed to shut down the equipment if a problem arises.
d.1997, they produced the Toyota Prius, the world's first hybrid car.
2. Description of Quality Issues
a.
Toyota's quality issues arose in the 2000s when they decided to use the same parts
across the line for the majority of their vehicles.
b.2.3 million of its vehicles were recalled due to defects in the acceleration and braking
system and faulty floor mats.
c. Downplayed quality issues related to the recall resulting in several injuries and
fatalities.
3. Quality of Culture
a. Promoting a work culture that is homelike, warm, welcoming, and friendly
b. To produce high quality affordable vehicles
c. Teamwork were members are to be studious, creative, and innovative
d. Big on continuous improvement.
4. Voice of Customer
OL 324 MILESTONE TWO OUTLINE -TOYOTA
a. One of Toyota's most important qualities is customer satisfaction; customer's felt
betrayed when seriousness of quality issues was not disclosed truthfully and timely
5. Change Management Plan
a. Organizational changes were made; Toyota promoted non-Japanese executives to
lead three out of its four global regions(USA Today, 2022)
b. Established stricter quality controls to prevent quality issues
c. Welcome and value employee input
6. Quality Theories
a. Theory of Total Quality Control
b. Theory of Deming's 14 points of management
c. Theory of Joseph Juran's Trilogy
7. Quality Tools and Techniques
a. FMEA- Failure Mode and Effective Ana/ysis
b. Poka Yoke
8. Implementing Changes
a. Identify the problem; changes needed
b. Change in management and sub-management
c. Software and technology updates
d. Identify completion timeline
9. Resistance to Change
a. Identify Resisters
b. Identify reason for resistance
c. Repercussions of resistance
10. Expected Out