Running Head: BUSINESS COMMUNICATION
Business Communication
Southern New Hampshire University
Southern New Hampshire University
pg.1
BUSINESS COMMUNICATION
Abstract
The purpose of this paper is to explain how business communication is significant to
organizational businesses. Communication can be defined as the transmission of a message form
a sender to a receiver in understandable manner. (Sanchez, 2009). Business communication is
essential so organizations can keep a high level of quality and service. Organizations implement
their high quality service by ensuring that communication on levels are adequate. In this paper I
will go further in depth in describing the role of interpersonal communication both as a manager
and as an employee while specifying techniques to overcome communication barriers and the
roles of international and intercultural interpersonal communications in today's global
businesses. Furthermore, I will describe both verbal and nonverbal management communication,
explain approaches for effective written management communication, analyze various
approaches for engaging an audience during a presentation and encouraging active listening
while describing effective methods of conflict resolution and analyzing techniques for leading
teams and group meetings.
BUSINESS COMMUNICATION
Business Communication
Effective Communication Norms
"Communication influences how and what we learn, how we interact with others, and how we
make a living." (Baack, 2012, pg 1.1) Communication is essential to our everyday lives, for great
leaders excel in communication. Excellent communicators are distinctive, distinguished, and
superb. Without effective communication businesses will be unable to successfully communicate
with other companies. Miscommunication or non-communication can become an internal
conflict, which will also have an outer effect on customers and other companies who are
connected. Essentially, communication problems in the workplace can destroy a company.
According to the Mindtools editorial team, "Don't waste time conveying messages that isn't
necessary." It is important to have effective communication norms within business setting
because communication for multiple organization provides understanding, clarity, it motivates,
set standards, and or obligation. Communication is information shared between people. To use a
simile, communication is like a bridge that connects us. In our textbook, the author Baack (2012)
makes it clear by quoting Fabun 1968's statement that communication is "transmitting, receiving
and processing information" (Baack, 2012, 1.1) These steps play an important role in the success
of the sender and the receiver of communication.
Effective communication norms in business settings must master written, verbal and non-
verbal, and internal and external communication. Written communication consist of memos,
emails, text, and proposals. Within the past decade so many different social media platform sites
have risen such as Facebook, Twitter, Pinterest, Instagram, and LinkedIn; these platforms also
have helped companies establish their communication with customers, consumers, and co-
workers. Second, verbal communication; recruiters interview prospect employees and manage