5-1 JOURNAL: DONABEDIAN'S FRAMEWORK FOR HEALTHCARE QUALITY
Millsap, Shelly
5-1 Journal: Donabedian's Framework for Healthcare Quality
IHP-410-X3053 Pop Health & Cultural Comp 21EW3
Southern New Hampshire University
5-1 JOURNAL: DONABEDIAN'S FRAMEWORK FOR HEALTHCARE QUALITY
Structure, process and outcomes is the model of care that was created by Avedis
Donabedian. Dr. Donabedian was a physician who was not practicing; however, he came up with
the Donabedian framework to allow other physicians, who were practicing a framework on how
to deliver healthcare.
Choosing a primary care doctor can be very daunting, as in my case, we just moved to a
new state, and I had no idea where to even start looking for physicians for not only myself, but
also for my entire family. When doing research, I first looked into who was closest to my home
and then looked at the reviews each doctor had. I chose a primary care doctor, who had amazing
reviews and was also within minutes from my home. I called the office and spoke to the front
office staff, who was very friendly, and scheduled my appointment to meet my new doctor and
his clinical staff. At the end of the call, the receptionist ensured that I had the address ad
directions to the office. She also explained that I would have my blood drawn during this
appointment, so it would be a good idea to not eat or drink prior to the scheduled date and time.
For someone who works, this is great information to have, as it prevented me from having to
return to the office on another day to have labs done. On the date of my appointment, I made sure
to arrive early as she explained on the phone that I would have some paperwork to complete
prior to meeting the doctor. The receptionist took copies of my identification and insurance card.
collected my copay and completed papers and I was left to wait for the next step. After a very
short wait, the nurse called me back and obtained all my vital signs where she input them into an
electronic health record. The nurse also recorded all pertinent family and social history that was
obtained from a form that I completed at check in.
As I said previously, my new doctor is located in close proximity to my home, which is a
prime location. The office was extremely clean, and the staff were very pleasant. Wait times were
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minimal, which at other offices I have been to, this has been an issue. When looking at the
process that this particular office has, we have to start from the very first point of contact, which
in my case was on the phone, when I called to schedule an appointment. In the case of my first
impression of the office, I was extremely happy with the enthusiasm of the receptionist and also
that she made it clear what was expected of me at the visit