n 1 What refers to a person's ability to understand their feelings from moment to moment? Select one. Question options: Self-talk Self-awareness Self-efficacy Self-management Hide question 1 feedback Self-awareness refers to a person's ability to understand their feelings from moment to moment. n 2 What refers to the ability to control your emotions and is also dependent on your self-awareness ability? Select one. Question options: Social awareness Self-management Self-efficacy Self-talk Hide question 2 feedback The ability to control your emotions, which also depends on your self-awareness ability, is called self-manage n 3 What is the ability to understand general cues that affect others? Select one. Question options: Self-talk Self-awareness Self-management Social awareness Hide question 3 feedback Social awareness is the ability to understand general cues that may affect others. n 4 Which of the following would be the best way to increase self- awareness skills? Select one. Question options:
Avoid self-talk. Observe others' actions and reactions. Avoid things that may cause a strong reaction. Spend time thinking about our emotions. Hide question 4 feedback Spending time thinking about your emotions is a great way to increase self-awareness. n 5 3 / Which of the following is a good way to improve your self- management skills? Select one. Question options: Count to 10 before reacting. Practice listening skills. Reflect on things that cause strong reactions. Accept feedback from others. Hide question 5 feedback Counting to 10 before reacting to situations that cause strong emotions like anger is a good way to improve self-r n 6 3 / Strategies for improving include being open, acknowledging another's feelings, and showing that one cares. Select one. Question options: Self-efficacy Relationship management Psychological capital Self-management Hide question 6 feedback Being open, acknowledging another's feelings, and showing that one cares are strategies for improving relationsh n 7 3. Shane works in IT support, and he is expected to be polite and patient even when faced with rude and irrational demands. This is causing undue stress on him. What is he experiencing? Select one. Question options:
Cognitive dissonance Genuine acting Deep acting Affect-driven behavior Hide question 7 feedback Shane is experiencing stress due to a mismatch between his emotions and behavior, which is called cognitive dis n 8 3 / Which of the following is likely to need the most amount of emotional labor and cause higher levels of stress? Select one. Question options: Deep acting Surface acting Procrastination Genuine acting Hide question 8 feedback According to research, surface acting needs most emotional labor and causes higher levels of stress. n 9 3. As a team leader, which is a guideline to follow when giving feedback to a team member? Select one. Question options: Criticize in private. Handle team conflicts personally and immediately. Start team meetings by giving your feedback. Hold routine check-in meetings. Hide question 9 feedback When giving feedback as a team leader, you should hold routine check-in meetings to review how things are goir performance issues, should be given out in the open. Team