Module 7-1 Case Study: No One Wants to Work With Her MGT 200 Southern New Hampshire University Amber Hall April 20, 2024
Many believe that the only requirement for work is to get the work done, but human relation skills are what make individuals truly successful. Managing emotions is an important step to start when working with others, especially in a team. It appears Jenny has low emotional intelligence and may suffer from insecurities that impact her relationships with others within her team. Jenny's personality will need some work, and in order to work on her personality and perspective she will need to improve her self-awareness, social awareness, self-confidence and relationship management. Describe the strategies to manage negative emotions at work: Jenny is great at doing her job, but her relationships with her co workers is negative. Jenny needs to first work on her self-awareness. She can start by spending time thinking about her emotions, this will help her learn to control them and pinpoint the way she may feel about certain situations. Being self-aware can improve self-management. If Jenny is feeling stressed, self-management can help her learn to slow down, and count to ten before reacting. Self- awareness is a step towards social awareness. Jenny will have a better chance of being more respectful to her co-workers and not as judgmental if they are running late or change the subject at meetings. Describe strategies to build interpersonal relationships at work: Jenny has a work only relationship with her coworkers. She only speaks to them when needed at work and does not believe in small talk. Creating bonds and interpersonal relationships with those she works with would allow Jenny to create a better work environment by being less stressful and gain a more positive outlook. Communication is an important step in relationships whether they are personal or career oriented. Jenny would do well if she improved her
relationship management by acknowledging her co-workers' feelings and trying to show she cares. This can be done by creating a little small talk here and there and gaining other's perspectives on things. Describe strategies to manage challenging employees, including giving effective and constructive feedback: When there are issues with employees having bad communication skills and a negative approach, it always needs to be handled respectfully and professionally. Constructive feedback should be given without bias and with the intent to improve everyone's experience. One strategy for this would be to for the manager or team leader to hold routine check-in meetings to have a chance to discuss how things are going. This is also a chance to give feedback out in the open. These team meetings should allow everyone's input and viewpoints to be heard. Starting out in a positive way and stating how an individual is doing good would be more effective than going straight to what they need to work on. Listening to everyone and helping resolve conflicts without being personally involved would be the best way for a team leader to