Name: Quenzell Roberts Date: 12/5/23 Course: Leadership and Team Building Instructor: Mary Sanders Case Study: No One Wants to Work With Her 1. Describe strategies to manage negative emotions at work. Negative emotions can be a number of things a person can deal with at work such as being annoyed, anxious, dissatisfied, frustrated, miserable, sad, stressed etc. Having these feelings or emotions can be a lack of connection or displacement you feel at work or in your personal life. Negative emotions can cause a toxic work environment which can have a damaging effect on employee engagement. The first step is identifying the emotion by understanding what emotions you are feeling and how often. Then take time for yourself to think about the thoughts or physical feelings associated with those emotions. After you understand the emotion, it is important to identify the situation that caused that emotion. Lastly think about when those feelings started to occur and think of any specific experiences that may have caused your mindset to change. 2. Describe strategies to build interpersonal relationships at work. Interpersonal relationships can be defined as a social tie or connection between two or more people. It can help people fit in, strengthen communication skills, and improve their ability to work in a team (Webber & D, 2022). Fostering an environment of wellness at work is a great way to gain interpersonal skills. It helps create open communication and self-care among your team members while showing empathy to provide support when needed. Effective communication is key for creating a positive work environment.
3. Describe strategies to manage challenging employees, including giving effective and constructive feedback. Dealing with challenging employees in the workplace can be difficult and uneasy to deal with. Disruptive behavior can result in major consequences to the organization and colleagues which can cause potential legal liability. There are many ways different behaviors can be demonstrated by employees which can create risks for other employees and the organization. One deal with this is to re-train for preventive measures. This can help employees understand their behavioral expectations from their managers and managers need to be prepared to act when employees fall short of those expectations (JOSSO 2 by Atricore, n.d.). Giving honest feedback is another way to handle a difficult employee. It is important to discuss appropriate behaviors with the employee and also let them know what things they ae doing well. No one wants to feel like they are not doing anything right, being able to give them some positive reinforcement will make them feel more valued. Lastly working with them through there issues will show them a sign of empathy and improve their morale in the workplace. References Indeed Editorial Team. (2fi23, March 27). How to Deal With Negative Feelings in the Workplace. Retrieved December 5, 2fi23, from https://sg.indeed.com/career-advice/career-development/how- to-deal-with-negative-feelings JOSSO 2 by Atricore. (n.d.). https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/ pages/managingdifficultemployeesa.aspx Webber, A., & D, E. (2fi22, February 15). Understanding & fostering interpersonal relationships at work. TeamBonding. https://www.teambonding.com/psychology-teamwork-interpersonal- relationships/