stion 1 Attempt Score 30 / 30 Overall Grade (Highest Attempt) 30 / 30 3 /: Which of the following is a rule of active listening? Select one. Question options: Repeat verbatim Filter information Rehearse Respond to feelings Hide question 1 feedback The five rules for active listening are listen for message content, listen for feelings, respond to feelings, note a restate. n 2 In verbal communication, about 55% of the receiver's comprehension of a message is based on which of the following? Select one. Question options: Volume of speech Body language Tone and pace of delivery Actual words of the message Hide question 2 feedback According to one study, only 7% of a receiver's comprehension of a message is based on the sender's actual v paralanguage (the tone, pace, and volume of speech), and 55% is based on nonverbal cues (body language). n 3 In which of the following situations should you always use written communication? Select one. Question options: Asking your manager for a raise Asking for an update on a task Providing feedback to a poor performer Informing your team about an operating policy update Hide question 3 feedback You should use written communications for memos, proposals, training manuals, and operating policies.
n 4 Which communication medium has high information richness? Select one. Question options: Blog Spreadsheet Email Telephone call Hide question 4 feedback Telephone conversations have high information richness, emails and blogs have medium information richness, ar information richness. n 5 3/ When should you use verbal communication? Select one. Question options: The message needs to become permanent record The message requires immediate feedback The message contains only facts and figures The message is complicated Hide question 5 feedback You should use verbal communication when you need immediate feedback for the message. If the message is cor permanent record, or contains facts and figures with little to no emotions, you should use written communication n 6 3. Which of the following guidelines should you follow when sending a business email? Select one. Question options: Include as many details as possible and end the email with your request Use capital letters to convey emotions Ensure you "cc" everyone on the team for all messages Include a message summary in the subject line Hide question 6 feedback When sending a business email, use a subject line that summarizes your message, adjusting it as the message cha request in the first line of your email. Do not write a message in capital letters-this is the equivalent of SHOUT everyone all the time. n 7 3
Which of the following tools is useful for real-time collaboration in a virtual team? Select one. Question options: Videoconferencing Online spreadsheets Instant messaging Online forums Hide question 7 feedback Online spreadsheets allow teams to collaborate as well as share structured data and information in real time. n 8 3 Blogs have become such an important channel of communication that some companies now appoint Chief Blogging Officers to manage them. Question options: True False Hide