Alana Davis
Southern New Hampshire University
HCM 415 Healthcare Mgmt
December 11, 2022
Huntington Hospital is the case study I chose to work with this term and for this journal. This
case study discusses the issue of the revenue cycle. Did you know Huntington Hospital has 625 beds in
their hospital? I can't imagine how big that facility is. Huntington hospital has been around for about 125
years. There main goal is to provide excellent and compassionate services to patients which is Huntington
vision and mission for the facility to strive for. Kim Markey started working for Huntington Hospital
revenge cycle as Executive director in 2012. "Markey's long-term vision involved re-examining the
revenue cycle and the hospital's processes to ensure that HH would become a stronger performer. They
needed to get metrics under control as a first step before transforming the departments she oversaw-
Admitting, Business Services, Data Services, Medical Records, and Revenue Integrity-into truly patient-
focused business centers. The next step would be removing barriers for patients and evolving the mindset
of her departments so that HH would become known as "an organization that is going to work with you to
help you understand what's going on"' (Soule & Drabkin, 2015). This will help Kim find ways to improve
processes, improve patient communication and the outlook of the whole situation.
Circumstances and problems faced by the healthcare organization is keeping accounts receivable
(AR) operation goals days in the lower range. More ongoing concerns that are more concerning is
improving team moral and improving management. For these concerns to change we would need to
improve these concerns immediately. If these concerns are not addressed immediately, work environment
will not improve, AR days will only getting worse. This starts with leadership and team morale. There
performances link with one another that lead to performances in the hospital. Leadership has neglected to
authorize their team of employees of their duties they are responsible for in the hospital. This leads to
hospital performances and patient care. Which means patients are not receiving care they should be
receiving.
Huntington Hospitals vision is "To be the leader in creating community well-being through
world-class health care delivered with kindness and dignity (Huntington Hospital, 2022). Mission is "To
provide excellent health care and compassionate service to each person by bringing together outstanding
physicians, caring nurses, professional staff and advanced technologies" (Huntington Hospital, 2022)
Values "support our vision and mission and are an important guide for the work we do every day"
(Huntington Hospital, 2022). Huntington hospital believes collaboration with their team and patients.
They respect each person they serve for one other. They honor those they care for and honor one another
as a whole. "We strive for excellence, quality and safety, and we are committed to providing the best care,
work environment and service possible" (Huntington Hospital, 2022). As you can see on the outside there
is no evidence of Huntington Hospital not following their missions and values.
The organizations mission, vision, and values impact their